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Could you describe the problem in greater detail? What is the make and model of your computer? What have you done so far to troubleshoot the problem? How long has this been happening? Have you installed any new software or hardware drivers since you started experience this problem? If so, what are they and are they designed for Windows 10? Have you checked the manufacturers website or contact support find out about compatibility, updates or support for Windows 10?
If you haven't received a text message with the activation code please complete the following: Check that the mobile number you have entered. To obtain your Activation License Code, you need the Locking Code of the computer where the software is installed and your 20-digit Authorization Number. After you enter this information, your Activation License Code will be displayed.
Do you have a system restore point created you could go back to? Does the problem occur in other user accounts on the computer? Which version of Windows 10 is currently installed: 1507, 1511, 1607, 1703, 1709? Which version of Windows did you upgrade from? Awaiting your reply. Best regards, Andre Da Costa Independent Advisor for Directly.
It is only possible to get a key file for business products from an activation code. Since August 1, 2013, all Kaspersky Lab home products can only be activated with an activation code.
A is a file for activating business products offline. To get a key file for business products from an activation code:. Click the link. Enter your activation code, email address, and the text displayed on the CAPTCHA image. Click Get key file. A.zip archive containing the key file will be sent to your email address.